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DOMAINE SERENE WINERY & VINEYARDS Terms & Conditions

Domaine Serene clubhouse entrance, a symmetrical yellow building with a large fountain in the center
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Welcome

We're thrilled to have you as a wine club member! To ensure you have the best possible experience, it's important we share the terms and conditions of your membership. These simply state how your club shipments and pickups work and covers our cancellation policy. Taking time to review and familiarize yourself with these conditions will help with guiding expectations of your experience and how we can best serve you. We're so glad you're here.

  1. Agreement. By enrolling in a Wine Club Membership, Member agrees to adhere to the terms and conditions outlined herein. 
  2. Legal Drinking Age. Member affirms that Member is at least 21 years of age. Member acknowledges that Memberships are limited to two individuals residing in the same household.
  3. Term. The Membership is effective on the date of signup and will continue until terminated by either party. Cancellation requests must be received prior to the processing of the next recurring shipment to avoid charges.  Domaine Serene reserves the right to cancel Member's Membership at any time and for any reason. 
  4. Member Information. Domaine Serene shall notify Member of upcoming recurring shipments by email prior to processing each shipment. Member agrees to inform Domaine Serene of any changes to the Member’s address, phone number, email, or credit card information prior to the processing of the next recurring shipment. 

  5. Recurring Shipments. Member agrees to receive recurring shipments of wine according to the selected Membership and authorizes Domaine Serene to charge the Member’s credit card on file for the minimum shipment value associated with each recurring shipment. Recurring shipments and any other order by Member can either be shipped or picked up from a Domaine Serene location under the conditions listed below: 

    Pickup

    1. Members may designate one of the following locations as their preferred pickup location: the Domaine Serene Clubhouse located at 6555 NE Hilltop Ln, Dayton, OR 97114, the Domaine Serene Wine Lounge - Lake Oswego located at 300 1st St, Lake Oswego, OR 97034, the Domaine Serene Wine Lounge - Bend located at 909 NW Bond St, Bend, OR 97703, or the Domaine Serene Wine Lounge - Portland located at 1038 SW Alder St, Portland, OR 97205. 
    2. To ensure the order will be ready for pickup when the Member arrives, reservations are required for pickup. 

    3. Member agrees pick up their shipment within sixty (60) days of order processing. As a courtesy, Domaine Serene will reach out to notify the Member that the 60-day pickup window is expiring. If an order is not collected within the 60-day pickup window, the order will be shipped to the Member’s shipping address on file, and the shipping fees charged to the Member’s credit card on file. All communication regarding the 60-day pickup window and any subsequent shipments will be through the Member’s e-mail or phone number on file.

      Shipping

      1. Shipped orders must be signed for at delivery by someone who is at least 21 years of age. Domaine Serene recommends shipping to a business address or FedEx Authorized Ship Center to ensure delivery on the first attempt. 
      2. Domaine Serene is unable to ship to P.O. boxes and can only ship to states that legally permit wine shipments. Any order is subject to the taxes and alcohol beverage delivery laws of the state of delivery. 
      3. To ensure the quality of Member's wines, Domaine Serene reserves the right, at its sole discretion, to hold an order due to weather conditions. Orders shipped to Alaska or Hawaii will ship via air.
      4. Once an order has shipped, it cannot be refunded, recalled, customized, or reprocessed. If the order is returned to Domaine Serene, and Member does not make a reasonable alternative arrangement to collect the order, Domaine Serene will re-ship the order to the shipping address on file and charge the shipping fees to the Member’s credit card on file. 

Rewards Points. Members will earn Rewards Points when they purchase Domaine Serene wine or merchandise, which can be redeemed for various experiences and merchandise. Reward Points will be null and void in the event of Membership cancellation.

Modification. Domaine Serene reserves the right to modify any aspect of the Membership, including but not limited to frequency of recurring shipments, wines offered, minimum shipment value, wine release schedule, rewards points, and rewards offered.