Hilltop Winter Wine Club

1. Log in Here
2. Select "My Membership" from the side panel.
3. Select the "Your Club Details" button.
4. Edit details.

5. Click "Submit" at the bottom of the page to save your changes.

   For additional support, please contact us at wineclub@domaineserene.com or call us at 971.545.2377.

Limited customizations are available and vary based on the level of membership. Any customizations must fall within the minimum spend thresholds required per club shipment which can be found in your wine club announcement and reminder emails. Limited substitutions and add-ons are available for all wine club memberships depending on wine availability. Sign into your member account on domaineserene.com to make changes or contact our wine club team at wineclub@domaineserene.com.

We typically ship using UPS Ground and can ship via FedEx or 2-day air if requested (additional fees apply). During the warm months, we ship using temperature-controlled FedEx Cold-Chain shipping, which can take up to 10 business days but keeps your wine cool while in transit.

The shipping carrier will make three delivery attempts before returning your package to us. If a shipment is returned, we will contact you to schedule a new delivery date. New shipping charges will be applied at the cost of the member to re-ship wine orders. 

If you have selected pick-up for your wine club order, Domaine Serene will hold your wine for up to 60 days from when the order becomes available for pick-up. Failure to collect wine club orders within the aforementioned 60-day timeframe of a processed order will result in your wines being auto-shipped to the shipping address on file at the cost of the member's card on file.

Abandoned orders may result in membership cancellation and forfeiture of membership benefits and points. Canceled memberships will forfeit any rewards points that have not been redeemed at the time of cancellation.

We can ship our Oregon wines to every state except Alaska, Arkansas, Delaware, Mississippi, Rhode Island, and Utah.

We can ship our Burgundy wines to every state except Alaska, Arkansas, Colorado, Connecticut, Delaware, Hawaii, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, New Jersey, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, and Washington.

You may join any of our wine clubs online at domaineserene.com under the Membership tab, and you are welcome to join multiple clubs if you desire. For wine aficionados, we recommend combining an Oregon club and a French club. You may also email wineclub@domaineserene.com or call us at 971.545.2377, and our club team will assist you.

Member benefits begin once you receive your first allocation of wine that meets the membership's minimum spend requirements to qualify as a wine club order.

Upon joining a wine club, you will receive an email containing a “Forgot Password” link to establish your password. To access your account, visit domaineserene.com and click “Log In” in the upper-right corner. You can update your information, track past purchases, and access your rewards points upon signing in.

Yes, you will receive two emails from wineclub@domaineserene.com regarding your upcoming club order beginning two weeks before your order is processed. Always check these emails and log into your account to confirm your correct billing and shipping information. If you need further assistance, please email wineclub@domaineserene.com, and our wine club team will assist you.

Yes, someone 21 years or older must sign for any package containing alcohol. To ensure your wine will be received in your absence, we encourage shipping to a business address or a UPS or FedEx store location. If you need help finding your closest store, please email wineclub@domaineserene.com and our wine club team will assist you.

Members accrue points for every dollar spent at Domaine Serene and the Domaine Serene Wine Lounges on wine club shipments, website orders, wine, food, and merchandise. Successful wine club referrals may also earn rewards points. The amount of points earned per dollar varies by membership. Points can be redeemed on an exclusive, members-only menu of merchandise, certain events (as indicated), and unique packages at our estates and beyond.

WINES
All members receive a 25% discount on wines by the glass and wine flights only at Domaine Serene Wine Lounge locations (Portland, Lake Oswego, and Bend). 

SHIPPING
Gold Eagle and L'Ambassadeur wine club members automatically receive flat-rate $20 shipping on all US wine orders made through Domaine Serene. Wine restrictions may apply on a state-by-state basis.